So now, this is what the technician told me: PT 2019.10 successfully installed and tested. With „compatibility Adjustment Windows suggests installing „ compatible under Windows 8“ – which I never used.īefore I had finished typing this, the Installation was already aborted. MY QUESTION: Could I possibly manage this issue by "compatibility adjustment"? Was your operating system installed as a fresh install or it was updated from old versions or cloned/transferred from another computer?<ĪNSWER: As I said, Win 10 is the first OS for my PC. Is your computer a part of the managed network (Access directory, Domain) 3. Are you using any 3rd party anti-virus/anti-malware software? 2. To answer your >questionsPlease be aware that the latest supported Windows version with Pro Tools is Windows 10 build 1809 (see link below): It means that we cannot guarantee the issue-free operation of Pro Tools since we haven't finished testing newer builds.Also, please answer a few questions: 1. Nevertheless, I got some questions to answer which show a bit more of the issue, this is why I continue documenting here. The support case was transferred to Europe - no good at all. It's kinda depressing to see that no one answers. So after that correspondence, would anyone suggest I deinstall PT 2016.6 completely and try installing the entire package manually? What is it that I should get by remote service? Can't I just get those files and go ahead? I shall cancel my subscription and will only reactivate it upon successful installation of PT Let your colleagues publish a new repaired installer with complete files, those which are currently offered are obviously not working. I do not see the point of wasting hours trying to install a program of which the data are corrupt. me: Ok, the installation broke this time after installing Avid Link. Why do I have to go through remote Service? What is missing? I shall deinstall AVID Link now and see what happens after manual launch of the installer. After the Cloud Service, the installer shows that something „is missing“ and therefore the installation will be aborted. It starts installing those 4 files before switching to PT itself. me: Ok, It must be something about AVID Link. Please indicate your preferred callback number and availability for the remote session.Īppreciate your cooperation and patience. I can have someone from our European Tech Support team assist you once they are back online on Monday. me: Sorry, this isn’t possible at the moment.ĥ pm Pacific, that’s in Germany… 02:00 a.m. I'll give you a 6-digit code, log -in to your computer and fix this. Go to the Avid Remote Access page - /rescue I'll be helping you via remote access using a program called "Rescue". Your phone number please so I can call you now. This was my last correspondence to the support after they had suggested I should go via telephone support and remote control. I did so far what AVID had suggested, but to no avail. In the desktop search field, you type "UAC", in the account safety settings you turn the control down to "never notice" (or so) and click ok. Now, "User Account Control" does refer to Windows. Open the folder then right-click "SetUp" and Run as Administrator. Extract the zip file (using a file extractor program such as 7-zip, etc) to the system drive (C:). Temporarily deactivate/disable all anti-virus programs. Please download the Pro Tools installer from your Avid account. Thank you for contacting Avid Technical Support, this is case xyxyxyxyx for your reference. I had opened a file at AVID support, as there were no useful answers here, I#m afraid.
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